Here to help. Some of the most Frequently Asked Questions:

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What is EB Yoga & Health?

We are a live and online yoga studio providing access to yoga and pilates classes hosted live and through Zoom. We provide three different types of classes; Bikram Yoga, Yin Yoga, Yoga Nidra & HIIT Pilates.  

Thank you for choosing us to help create a healthy happy you. We look forward to helping you achieve your goals. Before we begin please familiarise yourself with the ground rules below.

Our aim is to make The Conditions as brief and as simple as possible. They are intended for the benefit and protection of us and our students. Nothing in these Conditions affects your Statutory Rights.

Health Commitment Statement

The key to achieving your goals is commitment and taking personal responsibility. All physical exercise carries risk. We are committed to working with you to achieve a safe environment to help you achieve your goals but we are not medical professionals and you know your own body much better than us. By signing up with us you commit to the statements below on a continuing basis.

• You should not exercise beyond your own abilities. If you know, or are/become concerned that you have a medical condition which might interfere with you exercising safely you should get advice from a relevant medical professional and follow that advice.

• You should not carry out any activities which you have been told are not suitable for you.

• You understand that it is your continuing responsibility to inform us of any previous, current or ongoing medical condition, injuries or surgeries prior to class, in writing.

• You should let us know immediately if you feel unwell before or whilst participating in a session.

• You will follow any reasonable instructions we give.

• You understand that some classes will be conducted in a heated room - up to approximately 40°C and that such a physical  activity and exertion by you may be difficult and strenuous and may cause or aggravate a physical injury or medical condition.

• You assume full responsibility for any risks, conditions, injuries or damages, known or unknown, which you might incur or aggravate as a result of your participation.

• In future consideration of being permitted to participate, you knowingly, voluntarily and expressly waive and claim you may have or acquire against EB Yoga & Health, for any injury, condition or damages that you may sustain as a result of entering or being on the premises or participating at EB Yoga & Health.

How we accept payment?

You will have the option to pay for individual classes and membership plans via Paypal or bank transfer.

Unable to Attend, Refunds and Cancellations

•If you are unable to make the booked class please ensure you cancel at least 1 hour before the start of class through your account on www.bookwhen.com/ebyogahealth. If cancellation is less than 1 hour unfortunately there is no refund given.

Classes can be transferred to another class within the following 7 days prior to 1 hour of the class starting. Do this through your account on www.bookwhen.com/ebyogahealth.

• Our class passes are non-refundable.

• Any launch offer membership is refundable within the first 14 days of purchase and thereafter is non-refundable.

• One to one (1-2-1) private classes are fully refundable 48 hours prior to the booked class and any notice of cancellation thereafter will be charged a 50% cancellation fee.

Privacy Policy

• You authorise us to use, store or otherwise process your personal information in order to provide the goods or services you require. We will not pass on your private information or contact details to any third party without your prior agreement.

• We will protect your personal information from unauthorised access, misuse, alteration or loss by reasonably using commercially available security measures.

Communicating With You

• We may send you email notifications regarding your membership (such as booking confirmations) or general information such as newsletters or important service updates.

• Your right to control what communications, if any, that you receive from us is important to us. The information below will assist you in understanding the different communication options you have, and how you can notify us of changes in your preferences or to unsubscribe.

Contacting Us

• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at hello@ebyogahealth.com. We will promptly correct any information found to be incorrect.

How May We Contact You

• We may contact you from time to time with any issues related to your account, to respond to any queries you may have, or to bring you offers and other notifications. The form of contact may be via voice calls, emails, text messages (SMS) or social media using the contact information that you have provided. You may unsubscribe at anytime by notifying us at hello@ebyogahealth.com

Future Changes To Our Privacy Policy

Our Privacy Policy is subject to change as our business evolves. Any changes to this policy will be updated on our website.

Should you have any questions or comments regarding this policy please email us at hello@ebyogahealth.com.

You understand and acknowledge that EB Yoga & Health is not responsible for any loss, theft or damage to personal property left on the premises.